CSR (Customer Service Representative)
Description:
Summary
Customer Service | Non Technical Customer Service
Role Profile
Summary
The Non Technical Customer Service job family is responsible for providing customer service to non-technical customers. This may include providing information about products and services, taking orders and payments, and resolving customer service issues. They may also be responsible for managing customer accounts, handling customer inquiries, and providing customer support.
Typical Activities
- Resolves problems and answers questions related to non-technical areas such as sales and account maintenance.
- Transfers calls with specific and/or technical questions to the appropriate departments.
- Works to enhance and streamline customer service strategies in response to customer surveys.
Skills
Problem Solving
Oral/Written Communications
Interpersonal Relations
Escalation Procedures
Customer Knowledge
Continuous Process Improvement
Time Management
Product/Service Knowledge
Education